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Where you have a complaint or dispute with us and we are unable to resolve this to your satisfaction then we are obliged to refer you to the Financial Ombudsman Service to help resolve this. Please see the following link for further details:

We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website:

 is a trading style of Gibbs Denley Insurance Services Ltd,
Crystal House, Buckingway Business Park, Swavesey, Cambridge. UK. CB24 4UL.
Registered in England and Wales No 4688453. Registered Office: Lakeside 300, Old Chapel Way, Broadland Business Park, Norwich, Norfolk, NR7 0WG Part of One Broker Group
Tel: +44(0)1954 233698 Email:

Authorised and regulated by the
Financial Conduct Authority

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